Privacy Policy
Last Updated: January 2025
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TELLER is a peer-to-peer marketplace platform that facilitates connections between users who wish to exchange cash in person. This Privacy Policy explains how we collect, use, and protect your information when you use our platform.
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**1. Information We Collect**
TELLER collects information necessary to operate the platform, including:
• Account information - Name, email address, phone number, and profile details
• Contact details - Information you provide to communicate with other users
• Location data - Geographic location when enabled, used to connect nearby users
• Transaction data - Records of exchanges facilitated through the platform
• Device and usage data - Information about how you interact with our app
Payment information is processed by Stripe and is not stored by TELLER.
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**2. How We Use Your Information**
Information is used to:
• Facilitate marketplace connections between cash seekers and providers
• Process transactions and digital payments
• Prevent fraud and ensure platform safety
• Comply with legal obligations and regulatory requirements
• Improve platform functionality and user experience
• Send important notifications about your transactions
• Provide customer support
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**3. Information Sharing**
TELLER may share information with:
• Payment processors - Stripe processes all digital payments
• Other users - Limited information necessary to facilitate exchanges
• Compliance and verification providers - To ensure platform integrity
• Law enforcement - When legally required or to protect safety
TELLER does not sell personal data to third parties.
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**4. Data Security**
We implement reasonable administrative, technical, and organizational safeguards to protect user data, including:
• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Limited employee access to personal data
No system is completely secure, and users acknowledge inherent risks associated with transmitting information over the internet.
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**5. Your Rights**
Users may request:
• Access - Obtain a copy of your personal data
• Correction - Update inaccurate information
• Deletion - Request removal of your data (subject to legal and operational requirements)
• Portability - Receive your data in a portable format
To exercise these rights, contact us using the information below.
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**6. Location Data**
TELLER uses location data to connect nearby users for cash exchanges. You can control location permissions through your device settings. Disabling location services may limit app functionality.
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**7. Data Retention**
We retain personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records may be retained for regulatory compliance purposes.
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**8. Children's Privacy**
TELLER is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.
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**9. Changes to This Policy**
We may update this Privacy Policy from time to time. We will notify users of significant changes through the app or via email. Continued use of TELLER after changes constitutes acceptance of the updated policy.
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**10. Contact Us**
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Email: tellersupport@tellerme.com
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© 2025 TELLER. All rights reserved.
